Terms & Conditions
Production Times
48 Hours (Free)
Your order will be ready 48 hours after it is placed.
If your order is put on hold, the 48-hour timer restarts.
Standard (free) orders are not guaranteed to finish early.
24 Hours (Fee)
Your order will be completed within 24 hours.
If your order is put on hold, the 24-hour timer restarts.
Non-refundable fee.
6 Hours (Fee)
Same-day production. 3pm Cut-Off.
If your order is put on hold, the 6-hour timer restarts.
Weekend orders are completed Monday.
Non-refundable fee.
Payment Rules
Credit cards only accepted on 48-hour (free) production.
All rush jobs (24 hr & 6 hr) require Cash or Zelle only.
Timers cannot be changed once the order is placed.
Order Status Explained
- Processing – Payment received.
- Pending Payment – Waiting on cash or Zelle. Order cancels after 15 minutes.
- Hold – Call the store immediately. Timer resets. No exceptions.
- Artwork – In the artwork line. No skipping. Customer-uploaded files are printed as-is, with no proof.
- Printing – Your order is assigned to staff and in production.
- Ready for Pickup – Your order is placed in the pickup box. A lock code will be texted to you.
- Closed – Order has been picked up.
- You will only receive a proof if we are creating or editing your design.
- Status updates are sent automatically.
- If you do not see the emails, please check your spam folder.
Returns, Reprints & Refunds
All items are custom printed, so no returns unless the product is defective or damaged.
All issues must be reported within 1 hour of receiving your order.
To Report an Issue
Email: mytshirtexpress@gmail.com
Include:
Order number
Photos of the issue
Contact information
Important Notes
Customers must pay their own return shipping if returning an item.
We are not responsible for customer errors (misspellings, wrong sizes, wrong colors, etc.).
Custom items cannot be resold, so change-of-mind orders are not refundable.
Management will determine if a refund is possible based on the order’s status.
If the issue is our mistake
We may offer:
A free reprint, OR
A refund (7–10 days to process to original payment method)
Managment will make the decison on the steps we will take. We may require the original items to be returned.
Non-Refundable Fees
Express
Installation
Embroidery
Artwork
Processing
Service fees
Reprints
A reprinted order is final and not eligible for refunds, cancellations, or returns.
Cancellations
All cancellations by customer or management have a 50% cancellation fee.
To cancel, you must contact us by phone AND email:
Phone: 407-715-4906 ext 6
Email: myexpressprintshop@gmail.com
Orders not cancelled in writing will continue to process, and the customer will owe the full cost.
Policy Updates
We may update these Terms & Conditions at any time without notice..