Check Order Status
Standard Production – NO fee is paid. Your order will be ready 7 business days after the order was placed. Each time an order is placed on hold the production/ delivery time starts over. If you have not paid a “Express or Rush” Fee, please do not expect your order to be completed in that time frame. If by chance your order is completed earlier than scheduled, It is generally a courtesy.
Rush Production – You have paid for a delivery date of 4 business days from the date you placed your order. This fee is Non-Refundable.
Express Production – A fee is paid for express service. Your order will be delivered by closing on the next business day. If you have placed your order on a weekend. Your order will be delivered by Monday closing or Tuesday before 12 noon depending on the order. This fee is Non-Refundable.
Each order goes through a series of “Order Status” changes:
Here are the steps:
1. Processing – Your payment has been processed
2. Confirming Order – A staff looks over your order, may call to confirm details on your order
3. Design – Design is completed, sent to you for approval. Customer supplied art files are printed as-is. We don-not call or verify placement of your files. No proof will be sent.
4. Production – A staff member completes your job based on the approved design and information
5. Ready for Pickup – Order are packaged and ready for pickup/ shipping or delivery. We cannot at this point open packages to send picture of the completed work to each customer. If you desire to see your items. please come and pickup your order immediately.
All status changes are automatically emailed to each customer. It is the customers responsibility to “PICKUP” their orders on time.
When an order is ready for pickup. (1) Automated Email notifications, (2) 24 hours after, telephone call (we do not leave messages). After the first call we do not repeat call customers. After 14 days, we will give a final call and wait 24 hours, after your order will be donated to our local salvation army office. NO REFUND will be issued.
WE DO NOT OPEN OUR FACTITY ON OFF HOURS TO ACCOMDATE CUSTOMERS SCHEDULES
Our hours of operations are always up-to-date on Google & Yelp. We open Monday -Friday 10am – 6pm. We DO NOT open on weekends, except for an approved “EXPRESS” job by management. This means the customer has spoken to management, and management has agreed to open the facility to accommodate a paid EXPRESS order.