Our Terms & Policies

Terms & Conditions

Production Time

Standard Production – NO fee is paid. Your order will be ready 7 business days after the order was placed. Each time an order is placed on hold the production/ delivery time starts over. If you have not paid a “Express or Rush” Fee, please do not expect your order to be completed in that time frame. If by chance your order is completed earlier than scheduled, It is generally a courtesy.

Rush Production – You have paid for a delivery date of 4 business days from the date you placed your order. This fee is Non-Refundable.

Express Production – A fee is paid for express service. Your order will be delivered by closing on the next business day. If you have placed your order on a weekend. Your order will be delivered by Monday closing or Tuesday before 12 noon depending on the order. This fee is Non-Refundable.

Order Fulfillment

Each order goes through a series of “Order Status” changes:

Here are the steps:

1. Processing – Your payment has been processed
2. Artwork – Design is completed, sent to you for approval. Customer supplied art files are printed as-is. We don-not call or verify placement of your files. No proof will be sent.
3. Printing – A staff member completes your job based on the approved design and information
4/5. Completed/ Shipment Ready or Out For Delivery – Orders are packaged and ready for shipping or delivery. We cannot at this point open packages to send picture of the completed work to each customer.

6. Closed – Order has been received by customer. Order Closed.

All status changes are automatically emailed to each customer.

AS OF JANUARY 2024, WE NO LONGER OFFER PICKUP SERVICE – ALL ORDERS MUST BE SHIPPED OR DELIVERED.

Returns

The products sold by our print shop are custom printed and therefore not eligible for returns.

However, if the printed items are defective due to the printing process or if they were damaged , the order may be eligible for a refund or reprint at no cost to the customer. At that time, all costs associated with returning items will solely be the responsibility of the customer.

You should inspect all products as soon as you get your order. If any products are defective or appears to have been damaged, you may contact our Support team for help in resolving the issue by emailing at myexpressprintshop@gmail.com Include your order number, contact information and proof of the defects/damage. Issues must be raised within 24 hours from the date you receive it (or the date it was scheduled to arrive).

You will be responsible for paying for your own shipping costs if you choose to return any items. Shipping costs are non-refundable.

Certain circumstances are beyond our control but we cannot be responsible for returns and refunds as a result of errors made by our customers, such as spelling or incorrect color choices, incorrect sizes etc.

We offer CUSTOM printed items which means that custom orders can not be resold. Therefore we cannot refund, replace or cancel because a customer has decided to change their min on an order. Depending on the status of your order, management will determine if at all the customer is eligible for a refund.

Refunds

Once we have received your email and pictures regarding issues & your returned order, review the pictures and notify you of the next step to follow in order to rectify the issues. Please be mindful that we only communicate through email, so each and every contact is documented. Calling will not help to resolve the issue. Please send an email first.

If a company issue is detected, (a) we may offer a reprint of the order at no additional cost to the customer rather than issuing a refund, (b) we will initiate a refund to your credit card (or original method of payment) within 7-10 days, You will receive the credit within a certain amount of days, depending on your card issuer’s policies. We reserve the right to have you return the original printed order before reprinting or refunding your order. Please note that all EXPRESS, RUSH, INSTALLATION, EMBROIDERY, ARTWORK, PROCESSING OR ANY OTHER FEES are 100% non-refundable.

Cancellations

All Cancellations will receive a 50% cancellation Fee. Cancellation of orders are only accepted when your order is in “processing” status. Once your order has reached “confirmed status”. NO cancellation will be accepted without the 50% fee being deducted. Steps to cancellation: (1) Notify management via telephone contact 407-715-4906 ext 6 to stop the order. (2), Follow up with a notification via email address: myexpressprintshop@gmail.com.

You will receive a follow up email with the amount of your refund. Please note: any order which is not formally cancelled in writing and has continued to be processed, customer will be liable for the full cost of the order and therefore will be not eligible for any refund.

We reserve the right to update and revise this Returns & Refund Policy without prior notice to reflect changes in our policies and services.

Reprints

Reprints are ineligible for any REFUNDS, CANCELLATION AND/OR RETURNS. When a customer has ordered a “Reprint” job. This means that you have viewed the item and have agreed to the repurchasing of said item. Under no circumstances will a refund be issued.

Uniforms

We will provide the schools with any updates or changes to uniform prices with reasonable notice. However we operate independently and autonomously in our respective areas of expertise. Customers purchasing uniform items: Uniform items are non-refundable/ non-exchangeable. If there are any issues or concerns regarding purchased items. Please speak to management immediately.